The Miles Team
Richard S. "Rick" Mansfield
Funeral Director/President/Owner
"Our family has been entrusted with and is committed to the continuation of upholding the highest standards and ideals offered in funeral service in Worcester County. Our dedicated care team of compassionate, attentive professionals are here to provide each family we serve with the opportunity to design a meaningful experience that expresses their wishes and creates an everlasting memorial to a life well lived."
Since his teen years, Rick has been caring for grieving families with unequaled personal and professional expertise. Having worked in every aspect of the funeral service business, he has acquired the experience and resources necessary to meet each family’s need. Rick leads his staff to go the extra mile and then some. Above all, Rick is devoted to providing every family with a compassionate, caring, and personalized experience.
Rick is active in many local civic and fraternal organizations and has served on several non-profit boards. He has been particularly active in senior organizations including the Holden Council on Aging, where he served for over 10 years as chairman during the building of the new senior center. He recently served a six-year term on the board of Elder Services of Worcester Area, Inc.
When not at the funeral home, you can find Rick working in the yard, spending time with his family or playing golf.
Other Affiliations:
Vice President of the Wachusett Area Chamber of Commerce
Treasurer of Holden's 250 Celebration Committee
Selected Independent Funeral Homes
National Funeral Directors Association
Past President of the Greater Worcester Funeral Directors Association
Past President of the Wachusett Area Rotary Club
Former Board Member of the Massachusetts Funeral Directors Association
Rick is a proud graduate of Doherty Memorial High School and the New England Institute for Funeral Service of Boston, and also holds a Bachelor of Science Degree in Business Administration from Assumption College in Worcester.
Richard S. "Rick" Mansfield
Funeral Director/President/Owner
"Our family has been entrusted with and is committed to the continuation of upholding the highest standards and ideals offered in funeral service in Worcester County. Our dedicated care team of compassionate, attentive professionals are here to provide each family we serve with the opportunity to design a meaningful experience that expresses their wishes and creates an everlasting memorial to a life well lived."
Since his teen years, Rick has been caring for grieving families with unequaled personal and professional expertise. Having worked in every aspect of the funeral service business, he has acquired the experience and resources necessary to meet each family’s need. Rick leads his staff to go the extra mile and then some. Above all, Rick is devoted to providing every family with a compassionate, caring, and personalized experience.
Rick is active in many local civic and fraternal organizations and has served on several non-profit boards. He has been particularly active in senior organizations including the Holden Council on Aging, where he served for over 10 years as chairman during the building of the new senior center. He recently served a six-year term on the board of Elder Services of Worcester Area, Inc.
When not at the funeral home, you can find Rick working in the yard, spending time with his family or playing golf.
Other Affiliations:
Vice President of the Wachusett Area Chamber of Commerce
Treasurer of Holden's 250 Celebration Committee
Selected Independent Funeral Homes
National Funeral Directors Association
Past President of the Greater Worcester Funeral Directors Association
Past President of the Wachusett Area Rotary Club
Former Board Member of the Massachusetts Funeral Directors Association
Rick is a proud graduate of Doherty Memorial High School and the New England Institute for Funeral Service of Boston, and also holds a Bachelor of Science Degree in Business Administration from Assumption College in Worcester.
Richard S. "Ricky" Mansfield
Funeral Director/Vice President/Co-Owner
"Growing up and working in the family business from the age of fourteen enabled me to witness my parents’ dedication to serving members of the community. Experiencing the power of helping people during their most painful time, I am humbled by the opportunity to continue Miles’ healing mission. Every family has a story and it is our obligation to guide them through each step of the arrangement and commemoration process in a way that honors that story. The essence of the Miles experience is to offer expert, supportive assistance for memorializing a life well lived."
With a strong commitment to the Miles mission, in addition to providing premier funeral care, Ricky judiciously oversees day-to-day operations including staffing, long-term planning, the website and social media, and the many tasks that keep the funeral home running smoothly.
Ricky graduated from St. John’s High School, Providence College, Clark University’s MBA Program, and Fine Mortuary College where he was Salutatorian and earned the 2020 Leadership Award. He is an active member of the Worcester Regional Chamber of Commerce, Wachusett Area Chamber of Commerce and was recently accepted into The Leadership Academy for emerging leaders in the funeral industry, sponsored by Selected Independent Funeral Homes.
In his spare time, Ricky enjoys playing soccer, volunteering, surfing, snowboarding, playing music, spending time in Rhode Island, and living life to the fullest.
Richard S. "Ricky" Mansfield
Funeral Director/Vice President/Co-Owner
"Growing up and working in the family business from the age of fourteen enabled me to witness my parents’ dedication to serving members of the community. Experiencing the power of helping people during their most painful time, I am humbled by the opportunity to continue Miles’ healing mission. Every family has a story and it is our obligation to guide them through each step of the arrangement and commemoration process in a way that honors that story. The essence of the Miles experience is to offer expert, supportive assistance for memorializing a life well lived."
With a strong commitment to the Miles mission, in addition to providing premier funeral care, Ricky judiciously oversees day-to-day operations including staffing, long-term planning, the website and social media, and the many tasks that keep the funeral home running smoothly.
Ricky graduated from St. John’s High School, Providence College, Clark University’s MBA Program, and Fine Mortuary College where he was Salutatorian and earned the 2020 Leadership Award. He is an active member of the Worcester Regional Chamber of Commerce, Wachusett Area Chamber of Commerce and was recently accepted into The Leadership Academy for emerging leaders in the funeral industry, sponsored by Selected Independent Funeral Homes.
In his spare time, Ricky enjoys playing soccer, volunteering, surfing, snowboarding, playing music, spending time in Rhode Island, and living life to the fullest.
Richard J. Perlman
Funeral Director Emeritus
"Learning about death gave me the best opportunity to learn about life. Funeral arranging helps me embrace a reverence for the human spirit. I learned from my father, George Perlman, to participate in Taharah, to provide support and guidance on how a funeral is conducted, and to treat family members and others with dignity and compassion when guiding them through loss.”
Richy became a working member of Perlman Funeral Home in Worcester at the age of fourteen. Over 100 years of Jewish tradition inspired Richy's path set by his father and grandfather. In 1914, his grandfather, Harry Jacob Perlman, established a guiding principle passed on to his father, "Consideration for the Living, Dedicated to Service". With a profound dedication to the Jewish Community, Richy continued to perpetuate this philosophy. In 2014, Richy partnered with Miles Funeral Home where he served as a local Jewish Funeral Director for Worcester and surrounding communities.
Richy passed away on March 15th, 2025 at the Jewish Healthcare Center in Worcester. He was a dedicated and compassionate funeral director where he faithfully served the Jewish community for many years, providing care and support to families in their times of need. He will be deeply missed by all who knew him.
Richy's Obituary:
WORCESTER - Richard Jaffe Perlman, dedicated Worcester Funeral Director, died March 15, 2025 at Jewish Healthcare Center in Worcester.
In 1939, Richard Jaffe Perlman, son of George and Sadie (Jaffe) Perlman, was born in Lowell, Massachusetts. Shortly thereafter, Richy and his family moved to Worcester, and his father opened Perlman Funeral Home. For over 60 years, Richy worked tirelessly as a funeral director, serving the Jewish community and embodying his family’s guiding principle, “Consideration for the living, dedicated to service.” He always made sure that every family was afforded funeral arrangements, ritualistic preparations, a casket, and an appropriate burial no matter how difficult their circumstances. Although Perlman Funeral Home was sold to a national company in the mid-1990s, Richy continued providing funeral services in Worcester to those whose loved ones still recognized his trusting presence and were familiar with his knowledge acquired from years of training. Ultimately, Richy partnered with Rick Mansfield of Miles Funeral Home and continued to serve the Worcester Jewish community, alongside Bruce Wahle, until shortly before his death. On January 25, 2025, Richy received the key to the city from Worcester Mayor Joseph M. Petty, alongside Congressman Jim McGovern and former President of the Massachusetts Senate Harriette L. Chandler for his service to the Worcester Jewish community.
Richy was fortunate to have lived a full life with a lot of humor. As a boy, he enjoyed playing sports and attending Camp Bauercrest in Amesbury, Massachusetts. He attended South High in Worcester and the University of Massachusetts at Amherst. While in high school, he was president of a Jewish fraternity, Mu Sigma, and in college, he was a member of Alpha Epsilon Pi. He served in active duty and the reserves for the U.S. Army. He loved cheering for UMass and Boston sports teams, especially the Celtics.
Richy sustained lifelong friendships in the Worcester community and beyond. In October of 2024, Richy lost the love of his life, Marilyn (Rozefsky) Perlman after 60 years of marriage. In her last days, Richy often said to Marilyn, “Save me a front row seat in Heaven.” He deeply mourned her death and missed their life-long connection, their many laughs, and their supportive friendship. They had a very full life together and enjoyed traveling, the arts, spending time with family and friends, and celebrating holidays together.
Richy is remembered as a dedicated husband, loving father, doting grandfather, brother, and uncle. He is survived by his two children, Caroline Braun Perlman Cahn (David Lawrence) of Baltimore, Maryland, and Evan Harry Perlman (Catherine Caroline Crow) of Arlington, Virginia. Richy leaves behind four wonderful grandchildren: Jessica Perlman Cahn of Baltimore, Sarah Perlman Cahn of Washington, D.C., and George Bennett and Harry Morris Perlman of Arlington. He is also survived by his brothers, Raymond Perlman (Ruth Ann) of Phoenix, Arizona and Robert Perlman (Joan) of Worcester and his sister-in-law Lois Rozefsky Berg of Worcester. He was predeceased by his beloved wife, his brother-in-law, Burton Franklin Berg, and his many dear German Shepherds and Bassett Hounds. He will be deeply missed by his Bassett Hound, Sonata, who now resides in Baltimore.
The family would like to thank the staff at Jewish Healthcare Center (JHC) and JHC Hospice for their unwavering kindness and care of Richy. The family would also like to thank Anne Laverty for her care and compassion toward both Richy and Marilyn in their final years.
Funeral services will be held on Tuesday, March 18, 2025, at 1:00 p.m. at Congregation Beth Israel, 15 Jamesbury Drive, Worcester. Burial will be at B'Nai Brith Cemetery. Gifts in memory of Richy may be made to Jewish Healthcare Center, 629 Salisbury Street, Worcester 01609, and Yeshiva Achei Tmimim, 22 Newton Avenue, Worcester 01602. Memorial observances will be announced following the service.
Arrangements have been entrusted to the care of Miles Funeral Home in Holden.
Richard J. Perlman
Funeral Director Emeritus
"Learning about death gave me the best opportunity to learn about life. Funeral arranging helps me embrace a reverence for the human spirit. I learned from my father, George Perlman, to participate in Taharah, to provide support and guidance on how a funeral is conducted, and to treat family members and others with dignity and compassion when guiding them through loss.”
Richy became a working member of Perlman Funeral Home in Worcester at the age of fourteen. Over 100 years of Jewish tradition inspired Richy's path set by his father and grandfather. In 1914, his grandfather, Harry Jacob Perlman, established a guiding principle passed on to his father, "Consideration for the Living, Dedicated to Service". With a profound dedication to the Jewish Community, Richy continued to perpetuate this philosophy. In 2014, Richy partnered with Miles Funeral Home where he served as a local Jewish Funeral Director for Worcester and surrounding communities.
Richy passed away on March 15th, 2025 at the Jewish Healthcare Center in Worcester. He was a dedicated and compassionate funeral director where he faithfully served the Jewish community for many years, providing care and support to families in their times of need. He will be deeply missed by all who knew him.
Richy's Obituary:
WORCESTER - Richard Jaffe Perlman, dedicated Worcester Funeral Director, died March 15, 2025 at Jewish Healthcare Center in Worcester.
In 1939, Richard Jaffe Perlman, son of George and Sadie (Jaffe) Perlman, was born in Lowell, Massachusetts. Shortly thereafter, Richy and his family moved to Worcester, and his father opened Perlman Funeral Home. For over 60 years, Richy worked tirelessly as a funeral director, serving the Jewish community and embodying his family’s guiding principle, “Consideration for the living, dedicated to service.” He always made sure that every family was afforded funeral arrangements, ritualistic preparations, a casket, and an appropriate burial no matter how difficult their circumstances. Although Perlman Funeral Home was sold to a national company in the mid-1990s, Richy continued providing funeral services in Worcester to those whose loved ones still recognized his trusting presence and were familiar with his knowledge acquired from years of training. Ultimately, Richy partnered with Rick Mansfield of Miles Funeral Home and continued to serve the Worcester Jewish community, alongside Bruce Wahle, until shortly before his death. On January 25, 2025, Richy received the key to the city from Worcester Mayor Joseph M. Petty, alongside Congressman Jim McGovern and former President of the Massachusetts Senate Harriette L. Chandler for his service to the Worcester Jewish community.
Richy was fortunate to have lived a full life with a lot of humor. As a boy, he enjoyed playing sports and attending Camp Bauercrest in Amesbury, Massachusetts. He attended South High in Worcester and the University of Massachusetts at Amherst. While in high school, he was president of a Jewish fraternity, Mu Sigma, and in college, he was a member of Alpha Epsilon Pi. He served in active duty and the reserves for the U.S. Army. He loved cheering for UMass and Boston sports teams, especially the Celtics.
Richy sustained lifelong friendships in the Worcester community and beyond. In October of 2024, Richy lost the love of his life, Marilyn (Rozefsky) Perlman after 60 years of marriage. In her last days, Richy often said to Marilyn, “Save me a front row seat in Heaven.” He deeply mourned her death and missed their life-long connection, their many laughs, and their supportive friendship. They had a very full life together and enjoyed traveling, the arts, spending time with family and friends, and celebrating holidays together.
Richy is remembered as a dedicated husband, loving father, doting grandfather, brother, and uncle. He is survived by his two children, Caroline Braun Perlman Cahn (David Lawrence) of Baltimore, Maryland, and Evan Harry Perlman (Catherine Caroline Crow) of Arlington, Virginia. Richy leaves behind four wonderful grandchildren: Jessica Perlman Cahn of Baltimore, Sarah Perlman Cahn of Washington, D.C., and George Bennett and Harry Morris Perlman of Arlington. He is also survived by his brothers, Raymond Perlman (Ruth Ann) of Phoenix, Arizona and Robert Perlman (Joan) of Worcester and his sister-in-law Lois Rozefsky Berg of Worcester. He was predeceased by his beloved wife, his brother-in-law, Burton Franklin Berg, and his many dear German Shepherds and Bassett Hounds. He will be deeply missed by his Bassett Hound, Sonata, who now resides in Baltimore.
The family would like to thank the staff at Jewish Healthcare Center (JHC) and JHC Hospice for their unwavering kindness and care of Richy. The family would also like to thank Anne Laverty for her care and compassion toward both Richy and Marilyn in their final years.
Funeral services will be held on Tuesday, March 18, 2025, at 1:00 p.m. at Congregation Beth Israel, 15 Jamesbury Drive, Worcester. Burial will be at B'Nai Brith Cemetery. Gifts in memory of Richy may be made to Jewish Healthcare Center, 629 Salisbury Street, Worcester 01609, and Yeshiva Achei Tmimim, 22 Newton Avenue, Worcester 01602. Memorial observances will be announced following the service.
Arrangements have been entrusted to the care of Miles Funeral Home in Holden.
Samuel P. Nelson
Funeral Director
"It is gratifying and rewarding to help people in a way that most others cannot. Through attention to detail, I offer families a unique gift as they take their first steps in the grieving process."
Sam’s interest in the funeral service business was stirred as a teenager when he lost his grandmother and realized he wanted to dedicate his life to helping the bereaved. With an expertise in restorative work, Sam offers a very special gift to families. Recognizing that you have only one chance to get it right, Sam’s brings dignity, purpose, and precision to every task.
Sam is a graduate of The New England Institute, Mount Ida, with a Bachelor of Science in Bereavement Studies. During his free time he enjoys music, playing the bass, and spending time with his family.
Samuel P. Nelson
Funeral Director
"It is gratifying and rewarding to help people in a way that most others cannot. Through attention to detail, I offer families a unique gift as they take their first steps in the grieving process."
Sam’s interest in the funeral service business was stirred as a teenager when he lost his grandmother and realized he wanted to dedicate his life to helping the bereaved. With an expertise in restorative work, Sam offers a very special gift to families. Recognizing that you have only one chance to get it right, Sam’s brings dignity, purpose, and precision to every task.
Sam is a graduate of The New England Institute, Mount Ida, with a Bachelor of Science in Bereavement Studies. During his free time he enjoys music, playing the bass, and spending time with his family.
Amber Ditomasso, CPC
Funeral Director, Certified Preplanning Consultant
“One of the most rewarding feelings is knowing I have helped families plan thoughtful, personal, and meaningful funeral arrangements in advance, either for themself, family members, or a friend. It provides them a sense of accomplishment knowing that they are not leaving loved ones with this very personal task. I am honored to guide them through it.”
As a certified and skilled advanced funeral planner, Amber guides families through the process, including education on prefunding in order to protect assets for Medicaid qualification, or simply because they want to spare loved ones the emotional and financial burden. As a former at-need funeral director, Amber knows firsthand the value and importance of pre-arrangements. “It’s much easier on family members when they are certain that their loved one is honored exactly as they have chosen.”
Amber is a graduate of New England Institute of Funeral Service, and earned a bachelor’s degree from Worcester State University, and a master’s degree from Cambridge College. In her spare time, she enjoys hiking, paddle boarding, and wakeboarding with her husband and two college-aged daughters, and spending time with her two beloved Italian greyhounds.
Amber Ditomasso, CPC
Funeral Director, Certified Preplanning Consultant
“One of the most rewarding feelings is knowing I have helped families plan thoughtful, personal, and meaningful funeral arrangements in advance, either for themself, family members, or a friend. It provides them a sense of accomplishment knowing that they are not leaving loved ones with this very personal task. I am honored to guide them through it.”
As a certified and skilled advanced funeral planner, Amber guides families through the process, including education on prefunding in order to protect assets for Medicaid qualification, or simply because they want to spare loved ones the emotional and financial burden. As a former at-need funeral director, Amber knows firsthand the value and importance of pre-arrangements. “It’s much easier on family members when they are certain that their loved one is honored exactly as they have chosen.”
Amber is a graduate of New England Institute of Funeral Service, and earned a bachelor’s degree from Worcester State University, and a master’s degree from Cambridge College. In her spare time, she enjoys hiking, paddle boarding, and wakeboarding with her husband and two college-aged daughters, and spending time with her two beloved Italian greyhounds.
Maureen M. Monahan, CPC
Funeral Director, Certified Preplanning Consultant
"What I most enjoy is meeting and getting to know families and journeying with them through the grief process. I am grateful to be a familiar face for them at Miles."
After 30 years working in educational travel, Maureen began a second career in funeral service after her parents died within weeks of each other and a funeral director inspired her with these words: “I do this to help the person left behind and it is very rewarding.” After this remark, funeral service was the only thing Maureen wanted to do, and so she simultaneously retained her full-time job, apprenticed through working part-time at Miles, and studied full-time to become a funeral director.
Maureen’s compassionate manner and keen knowledge of the various products and possibilities for tributes provide families everything they need to prepare a beautiful memorial for their loved one. Maureen has both the heart and skill to embrace people facing loss through addiction.
Maureen is a graduate of Doherty Memorial High School in Worcester and FINE Mortuary College in Norwood, MA. In her spare time, she enjoys family get-togethers, hiking, walking, and spending time with her grandchildren.
Maureen M. Monahan, CPC
Funeral Director, Certified Preplanning Consultant
"What I most enjoy is meeting and getting to know families and journeying with them through the grief process. I am grateful to be a familiar face for them at Miles."
After 30 years working in educational travel, Maureen began a second career in funeral service after her parents died within weeks of each other and a funeral director inspired her with these words: “I do this to help the person left behind and it is very rewarding.” After this remark, funeral service was the only thing Maureen wanted to do, and so she simultaneously retained her full-time job, apprenticed through working part-time at Miles, and studied full-time to become a funeral director.
Maureen’s compassionate manner and keen knowledge of the various products and possibilities for tributes provide families everything they need to prepare a beautiful memorial for their loved one. Maureen has both the heart and skill to embrace people facing loss through addiction.
Maureen is a graduate of Doherty Memorial High School in Worcester and FINE Mortuary College in Norwood, MA. In her spare time, she enjoys family get-togethers, hiking, walking, and spending time with her grandchildren.
Bruce M. Wahle
Funeral Director
“I am both honored and humbled to be able to serve the families of this community that I have chosen to call home for my entire life. Being able to provide compassionate care and support at these most difficult times is both challenging and profoundly rewarding…”
It was after serving the Worcester B’nai Brith Cemetery, first as a board member and eventually as its Executive Director, that Bruce began considering a full-time career in Funeral Service. He joined the Miles team in 2015 after a long career in Human Resources and Operations Management.
Bruce is a member of Congregation Beth Israel in Worcester and serves on its Board of Directors. He is also a long-time member of Temple Emanuel Sinai in Worcester, having served on the boards of both of its predecessors, Temple Emanuel and Temple Sinai. He serves on the Executive Committee of the Board of Directors of the Jewish Healthcare Center and Eisenberg Assisted Living Residence, and recently joined the Board of Bet Shalom Apartments.
Bruce received a degree in funeral service at the American Academy McAllister Institute. Previously, he attended Clark University, majoring in American Politics. Bruce is an accomplished weekly Challah baker and a passionate event photographer for several Jewish community organizations. He resides in Worcester with his wife, Ellen, son, Danny, and canine companion, Jasper who is part Jack Russell Terrier and part kangaroo.
Email: Bruce@milesfuneralhome.com
Bruce M. Wahle
Funeral Director
“I am both honored and humbled to be able to serve the families of this community that I have chosen to call home for my entire life. Being able to provide compassionate care and support at these most difficult times is both challenging and profoundly rewarding…”
It was after serving the Worcester B’nai Brith Cemetery, first as a board member and eventually as its Executive Director, that Bruce began considering a full-time career in Funeral Service. He joined the Miles team in 2015 after a long career in Human Resources and Operations Management.
Bruce is a member of Congregation Beth Israel in Worcester and serves on its Board of Directors. He is also a long-time member of Temple Emanuel Sinai in Worcester, having served on the boards of both of its predecessors, Temple Emanuel and Temple Sinai. He serves on the Executive Committee of the Board of Directors of the Jewish Healthcare Center and Eisenberg Assisted Living Residence, and recently joined the Board of Bet Shalom Apartments.
Bruce received a degree in funeral service at the American Academy McAllister Institute. Previously, he attended Clark University, majoring in American Politics. Bruce is an accomplished weekly Challah baker and a passionate event photographer for several Jewish community organizations. He resides in Worcester with his wife, Ellen, son, Danny, and canine companion, Jasper who is part Jack Russell Terrier and part kangaroo.
Email: Bruce@milesfuneralhome.com
Tom Hays
Funeral Director
“I believe working in funeral service is a sacred calling to care for people in difficult times. I respond to each call as if it were my first.”
More than 35 years ago, Tom was called into funeral service and, like his father before him, owned and managed the Hays Funeral Home in Northborough. Through the years Tom enjoyed collaborating with Rick Mansfield and now is a welcome addition to the staff of Funeral Directors at Miles.
A native of Northborough, Tom graduated from the Hebron Academy in Maine, Wofford College in South Carolina and received his funeral service education at the New England Institute of Applied Arts and Sciences in Boston. He served honorably in the US Army Field Artillery in Korea and Fort Lewis, WA, attaining the rank of Captain.
Married to his wife Patty, with a blended family that includes five children, Tom splits his time between Northborough and Lake Webster. In his spare time, he enjoys lake living, boating, and Pickleball including tournament play.
Tom Hays
Funeral Director
“I believe working in funeral service is a sacred calling to care for people in difficult times. I respond to each call as if it were my first.”
More than 35 years ago, Tom was called into funeral service and, like his father before him, owned and managed the Hays Funeral Home in Northborough. Through the years Tom enjoyed collaborating with Rick Mansfield and now is a welcome addition to the staff of Funeral Directors at Miles.
A native of Northborough, Tom graduated from the Hebron Academy in Maine, Wofford College in South Carolina and received his funeral service education at the New England Institute of Applied Arts and Sciences in Boston. He served honorably in the US Army Field Artillery in Korea and Fort Lewis, WA, attaining the rank of Captain.
Married to his wife Patty, with a blended family that includes five children, Tom splits his time between Northborough and Lake Webster. In his spare time, he enjoys lake living, boating, and Pickleball including tournament play.
Matthew P.A. Crowley
Funeral Director
Like many funeral professionals, Matt was introduced to death at a young age. He was 4 years old when his father died. His family’s openness in dealing with this and subsequent losses helped Matt develop a fascination and interest in funeral care and empathy for people grieving a death loss. Although he followed his family into the trucking transportation business, there remained a seed germinating which eventually brought him to return to school and graduate from FINE Mortuary College.
Matt considers the preparation of a person for viewing and burial an art form and so his favored area of work is embalming, dressing, casketing, and cosmetology, creating a near life-like appearance to give families comfort. “Taking care of families in the toughest time of their life and helping to ease their grief is central to my work,” says Matt, “For this I am willing to do whatever is needed.”
Matt is married and has two grown daughters and three grandchildren. He and his wife live in Westford where he enjoys model railroading, golf, and working in the yard.
Matthew P.A. Crowley
Funeral Director
Like many funeral professionals, Matt was introduced to death at a young age. He was 4 years old when his father died. His family’s openness in dealing with this and subsequent losses helped Matt develop a fascination and interest in funeral care and empathy for people grieving a death loss. Although he followed his family into the trucking transportation business, there remained a seed germinating which eventually brought him to return to school and graduate from FINE Mortuary College.
Matt considers the preparation of a person for viewing and burial an art form and so his favored area of work is embalming, dressing, casketing, and cosmetology, creating a near life-like appearance to give families comfort. “Taking care of families in the toughest time of their life and helping to ease their grief is central to my work,” says Matt, “For this I am willing to do whatever is needed.”
Matt is married and has two grown daughters and three grandchildren. He and his wife live in Westford where he enjoys model railroading, golf, and working in the yard.
Kora Michaud
Funeral Director
Kora, a licensed funeral director in New Hampshire and Massachusetts, brings a unique blend of passion and experience to her work. Her background in hospice care has deepened her understanding of the importance of honoring each person's final moments, and her ability to navigate difficult conversations with empathy and support has been invaluable in her career.
As a guardian of memory and legacy, Kora takes pride in guiding families through their grief, ensuring that loved ones are remembered with respect and dignity. She believes that "funeral service captures the essence of humanity, encompassing love, loss, and hope, making it an honor to serve in this capacity and provide a beacon of light in the darkness of grief."
Beyond her professional pursuits, Kora is a dedicated mother of three and a lifelong learner, currently furthering her education at Southern New Hampshire University. In her personal time, she enjoys exploring local culture, literature, and outdoor activities, always seeking to deepen her connection to the community she serves.
Kora Michaud
Funeral Director
Kora, a licensed funeral director in New Hampshire and Massachusetts, brings a unique blend of passion and experience to her work. Her background in hospice care has deepened her understanding of the importance of honoring each person's final moments, and her ability to navigate difficult conversations with empathy and support has been invaluable in her career.
As a guardian of memory and legacy, Kora takes pride in guiding families through their grief, ensuring that loved ones are remembered with respect and dignity. She believes that "funeral service captures the essence of humanity, encompassing love, loss, and hope, making it an honor to serve in this capacity and provide a beacon of light in the darkness of grief."
Beyond her professional pursuits, Kora is a dedicated mother of three and a lifelong learner, currently furthering her education at Southern New Hampshire University. In her personal time, she enjoys exploring local culture, literature, and outdoor activities, always seeking to deepen her connection to the community she serves.
Kelley Molloy
Funeral Director
Like many funeral professionals, Kelley Molloy found her way into funeral service indirectly. While earning a bachelor’s degree in criminal justice and biology at University of New Haven, Kelley served an internship at a morgue that performed autopsies. It was there the journey to a profession she “absolutely loves” began. Now a licensed funeral director, she describes her attachment to the profession: “I am at home in this career I have chosen and I can’t picture myself doing anything else. I love my job. It is raw, a real display of human emotion. At the end of the day I am happy to go to work. “
Kelley finds the opportunity to work with grieving families rewarding, “The reward is that every day, every family is different. The warm hug at the end of the day, being on their team, helping them on the worse day of their life is the best of what we funeral directors do; it is truly a calling.” She considers empathy the most necessary quality for her work, approaching each family with the promise to hold their grief for a small, brief moment.
Kelley is a graduate of Westford Academy, University of New Haven CT, and Commonwealth Mortuary School. She began her work in funeral care in 2016 and became a licensed Director in 2019. In her spare time she enjoys travel, downhill skiing, the beach, spending time with her dogs: chiweenie Tony and black lab Mazie. She values quality time at home and being with her close-knit, extended family who spend a lot of time together.
Kelley Molloy
Funeral Director
Like many funeral professionals, Kelley Molloy found her way into funeral service indirectly. While earning a bachelor’s degree in criminal justice and biology at University of New Haven, Kelley served an internship at a morgue that performed autopsies. It was there the journey to a profession she “absolutely loves” began. Now a licensed funeral director, she describes her attachment to the profession: “I am at home in this career I have chosen and I can’t picture myself doing anything else. I love my job. It is raw, a real display of human emotion. At the end of the day I am happy to go to work. “
Kelley finds the opportunity to work with grieving families rewarding, “The reward is that every day, every family is different. The warm hug at the end of the day, being on their team, helping them on the worse day of their life is the best of what we funeral directors do; it is truly a calling.” She considers empathy the most necessary quality for her work, approaching each family with the promise to hold their grief for a small, brief moment.
Kelley is a graduate of Westford Academy, University of New Haven CT, and Commonwealth Mortuary School. She began her work in funeral care in 2016 and became a licensed Director in 2019. In her spare time she enjoys travel, downhill skiing, the beach, spending time with her dogs: chiweenie Tony and black lab Mazie. She values quality time at home and being with her close-knit, extended family who spend a lot of time together.
Nick Zecco
Apprentice Funeral Director
Like many people in the industry, Nick was drawn to the profession after having a positive experience with funeral care providers when his grandfather passed away. At the age of 16, with an optimistic spirit, he began working at a funeral home performing such duties as parking cars, cleaning the funeral home or assisting at live-stream ceremonies. Nick received excellent hands-on education before deciding to apprentice in what he intends to be a lifetime career of helping to bring light into the darkest moments of grief-stricken people.
A proud native of Shrewsbury and a 2020 graduate of Shrewsbury High School, Nick attained his bachelor’s degree in business management and a minor in marketing from Assumption University in May 2024. Currently enrolled at the Commonwealth Institute of Funeral Service, Nick joins the Miles team with a deep commitment to serving others, especially guiding people through the mourning process.
In his spare time, Nick enjoys spending time with his family, being active in the Italian community, traveling, and playing golf.
Nick Zecco
Apprentice Funeral Director
Like many people in the industry, Nick was drawn to the profession after having a positive experience with funeral care providers when his grandfather passed away. At the age of 16, with an optimistic spirit, he began working at a funeral home performing such duties as parking cars, cleaning the funeral home or assisting at live-stream ceremonies. Nick received excellent hands-on education before deciding to apprentice in what he intends to be a lifetime career of helping to bring light into the darkest moments of grief-stricken people.
A proud native of Shrewsbury and a 2020 graduate of Shrewsbury High School, Nick attained his bachelor’s degree in business management and a minor in marketing from Assumption University in May 2024. Currently enrolled at the Commonwealth Institute of Funeral Service, Nick joins the Miles team with a deep commitment to serving others, especially guiding people through the mourning process.
In his spare time, Nick enjoys spending time with his family, being active in the Italian community, traveling, and playing golf.
Donna Stone
Office Manager
“My life’s experiences prepared me perfectly for the role of creating personal tributes for families. Whether a video montage, prayer card or memorial candle, I appreciate the significance of these treasures for grieving families. I take great care and tremendous pride in my tribute duties, because I am creating a lifetime memory.”
Donna knows more than most, what a vital role Miles plays in the lives and hearts of those we serve. Donna and her family tragically lost their 7-year-old daughter Kaitlyn to a rare form of pediatric cancer. During the most trying time of her life, Donna and her family witnessed first-hand the kind and compassionate care of the Miles professionals who assisted her and her family during their most difficult hours. Donna joined the Miles support staff in 2019 and spends a majority of her time creating memorable tributes to honor loved ones.
Donna continues to honor Kaitlyn’s legacy through passionate volunteerism with the Make A Wish Foundation of MA & RI and The Jimmy Fund of Dana Farber Cancer Institute.
Donna’s enjoys spending time with her husband and two daughters and she can be found on a soccer field, cheering her children on, capturing photos them and their teammates. When not in her adopted town of Holden, Donna can be found enjoying the beaches of Hutchinson Island, FL, Cape May, NJ or Cape Cod.
Donna Stone
Office Manager
“My life’s experiences prepared me perfectly for the role of creating personal tributes for families. Whether a video montage, prayer card or memorial candle, I appreciate the significance of these treasures for grieving families. I take great care and tremendous pride in my tribute duties, because I am creating a lifetime memory.”
Donna knows more than most, what a vital role Miles plays in the lives and hearts of those we serve. Donna and her family tragically lost their 7-year-old daughter Kaitlyn to a rare form of pediatric cancer. During the most trying time of her life, Donna and her family witnessed first-hand the kind and compassionate care of the Miles professionals who assisted her and her family during their most difficult hours. Donna joined the Miles support staff in 2019 and spends a majority of her time creating memorable tributes to honor loved ones.
Donna continues to honor Kaitlyn’s legacy through passionate volunteerism with the Make A Wish Foundation of MA & RI and The Jimmy Fund of Dana Farber Cancer Institute.
Donna’s enjoys spending time with her husband and two daughters and she can be found on a soccer field, cheering her children on, capturing photos them and their teammates. When not in her adopted town of Holden, Donna can be found enjoying the beaches of Hutchinson Island, FL, Cape May, NJ or Cape Cod.
Courtney Bliss-Souda
Apprentice Funeral Director / Administrative Assistant
Courtney brings compassion, focus, and professionalism to her role in the funeral industry. With a background in health care and experience as an EMT, she has long been dedicated to helping people through difficult moments. After facing personal loss, she was inspired to become the kind of supportive presence she once needed, someone who guides families through those first tender days with care and clarity.
Her work in health and life insurance further developed the administrative skills vital to the funeral profession, making her a valuable asset to the Miles team. Courtney takes pride in providing what she calls “5-star treatment every time,” and especially enjoys creating meaningful tribute items, and organizing benefits for military families.
Courtney Bliss-Souda
Apprentice Funeral Director / Administrative Assistant
Courtney brings compassion, focus, and professionalism to her role in the funeral industry. With a background in health care and experience as an EMT, she has long been dedicated to helping people through difficult moments. After facing personal loss, she was inspired to become the kind of supportive presence she once needed, someone who guides families through those first tender days with care and clarity.
Her work in health and life insurance further developed the administrative skills vital to the funeral profession, making her a valuable asset to the Miles team. Courtney takes pride in providing what she calls “5-star treatment every time,” and especially enjoys creating meaningful tribute items, and organizing benefits for military families.
Paige Souda
Administrative Assistant
Paige comes to the Miles team having worked for a prominent jewelry store where she became proficient at customer service. Having facilitated various fixes through the warranty and repair department, Paige likes getting things done in a timely manner to the customer’s satisfaction. Managing staff, planning, promoting, and executing specialty events sharpened her skill for working with a variety of people to orchestrate a well-organized and meaningful experience.
Paige enjoys event planning. From a very young age she has always planned her own birthday parties. She is optimistic, effervescent, loves checklists and organization, and appreciates working in small family businesses.
A graduate of Auburn High School, where she participated in theater and music, Paige attended Dean College and is currently working toward a Communications degree at Southern New Hampshire University.
She lives in Grafton where she cherishes the company of her family, including her mini-Australian shepherd, Bandit.
Paige Souda
Administrative Assistant
Paige comes to the Miles team having worked for a prominent jewelry store where she became proficient at customer service. Having facilitated various fixes through the warranty and repair department, Paige likes getting things done in a timely manner to the customer’s satisfaction. Managing staff, planning, promoting, and executing specialty events sharpened her skill for working with a variety of people to orchestrate a well-organized and meaningful experience.
Paige enjoys event planning. From a very young age she has always planned her own birthday parties. She is optimistic, effervescent, loves checklists and organization, and appreciates working in small family businesses.
A graduate of Auburn High School, where she participated in theater and music, Paige attended Dean College and is currently working toward a Communications degree at Southern New Hampshire University.
She lives in Grafton where she cherishes the company of her family, including her mini-Australian shepherd, Bandit.
Michelina Salerno
Administrative Assistant
Michelina Salerno
Administrative Assistant
Pamela Reidy
Director of Community Education
“Every person has a story; each story teaches me something valuable that enriches my humanity.”
As Director of Community Education, Pam offers workshops and seminars on a variety of topics related to death, dying and after-life care. She offers opportunities virtually and in-person in educational settings, corporate environments, churches, senior groups, and other community/civic organizations. Whatever the topic she strives to support personal and professional growth around the topics of death, memorialization and grief work.
Pam is an interfaith minister serving those who identify as spiritual but not religious. She has devoted many years to end of life chaplaincy, helping people to heal and prepare for death. The essence of her work is in hearing, affirming, and honoring each life. Pam brings people’s stories to life through her avocation as a legacy writer.
Pam received her B.A. in English with a concentration in writing from Worcester State University, an M.A. in Theology from Assumption University and was ordained at One Spirit Interfaith Seminary in New York City.
Pam enjoys hiking, kayaking, golf, cooking, reading, writing, and the casual company of friends.
Email: Pam@milesfuneralhome.com
Pamela Reidy
Director of Community Education
“Every person has a story; each story teaches me something valuable that enriches my humanity.”
As Director of Community Education, Pam offers workshops and seminars on a variety of topics related to death, dying and after-life care. She offers opportunities virtually and in-person in educational settings, corporate environments, churches, senior groups, and other community/civic organizations. Whatever the topic she strives to support personal and professional growth around the topics of death, memorialization and grief work.
Pam is an interfaith minister serving those who identify as spiritual but not religious. She has devoted many years to end of life chaplaincy, helping people to heal and prepare for death. The essence of her work is in hearing, affirming, and honoring each life. Pam brings people’s stories to life through her avocation as a legacy writer.
Pam received her B.A. in English with a concentration in writing from Worcester State University, an M.A. in Theology from Assumption University and was ordained at One Spirit Interfaith Seminary in New York City.
Pam enjoys hiking, kayaking, golf, cooking, reading, writing, and the casual company of friends.
Email: Pam@milesfuneralhome.com
Beverly S. Mansfield, MBA
Treasurer/Business Manager
"My greatest happiness is realizing that from the moment a person’s grieving begins to their participation in our bereavement program, I have a chance to make their experience meaningful and peaceful."
As treasurer and business manager at Miles, Bev oversees finances and human resources and supervises daily tasks including advertising, daily financial operations, maintenance and grounds. Her capacity to multi-task coupled with a keen knowledge of the industry offers families and staff assistance with confidence and hope. With a desire to run a business that is both empathetic and efficient, Bev’s sole aspiration is to ensure that everyone has what they need, when they need it.
Bev received her undergraduate degree in Business Administration at Nichols College and an MBA. from Anna Maria College preparing her for all aspects of management. She is also a Notary Public, providing all services free of charge.
When not at the office, she enjoys volunteering at the Wachusett Food Pantry, gardening, her Shih Tzu puppies, the ocean and Cape Cod. Above all things Bev is committed to her family. She is full of pride in realizing the wonderful human beings her two children have become; her desired epitaph simply, "In life, she was most proud of her children."
Beverly S. Mansfield, MBA
Treasurer/Business Manager
"My greatest happiness is realizing that from the moment a person’s grieving begins to their participation in our bereavement program, I have a chance to make their experience meaningful and peaceful."
As treasurer and business manager at Miles, Bev oversees finances and human resources and supervises daily tasks including advertising, daily financial operations, maintenance and grounds. Her capacity to multi-task coupled with a keen knowledge of the industry offers families and staff assistance with confidence and hope. With a desire to run a business that is both empathetic and efficient, Bev’s sole aspiration is to ensure that everyone has what they need, when they need it.
Bev received her undergraduate degree in Business Administration at Nichols College and an MBA. from Anna Maria College preparing her for all aspects of management. She is also a Notary Public, providing all services free of charge.
When not at the office, she enjoys volunteering at the Wachusett Food Pantry, gardening, her Shih Tzu puppies, the ocean and Cape Cod. Above all things Bev is committed to her family. She is full of pride in realizing the wonderful human beings her two children have become; her desired epitaph simply, "In life, she was most proud of her children."
Brian Brosnihan
Funeral Assistant
Brian Brosnihan
Funeral Assistant
Kevin Depasse
Funeral Assistant
Kevin Depasse
Funeral Assistant
Bill Walker
Funeral Assistant
Bill Walker
Funeral Assistant
Kevin Stone
Funeral Assistant
Kevin Stone
Funeral Assistant
Peter Monaghan
Funeral Assistant
Peter Monaghan
Funeral Assistant
Paul Conner
Funeral Assistant
Paul Conner
Funeral Assistant
