Our Caring Staff

"Our family has been entrusted with and is committed to the continuation of upholding the highest standards and ideals offered in funeral service in Worcester County. Our dedicated care team of compassionate, attentive professionals are here to provide each family we serve with the opportunity to design a meaningful experience that expresses their wishes and creates an everlasting memorial to a life well lived."

Since his teen years, Rick has been caring for grieving families with unequaled personal and professional expertise. Having worked in every aspect of the funeral service business, he has acquired the experience and resources necessary to meet each family’s need. Rick leads his staff to go the extra mile and then some. Above all, Rick is devoted to providing every family a compassionate, caring and personalized experience.

Rick is active in many local civic and fraternal organizations and has served on several non-profit boards. He has been particularly active in senior organizations including the Holden Council on Aging, where he served for over 10 years as chairman during the building of the new senior center. He recently served a six-year term on the board of Elder Services of Worcester Area, Inc.

When not at the funeral home, you can find Rick working in the yard, spending time with his family or playing golf.

Other Affiliations:

Vice President of the Wachusett Area Chamber of Commerce
Treasurer of Holden's 250 Celebration Committee
Selected Independent Funeral Homes
National Funeral Directors Association
Past President of the Greater Worcester Funeral Directors Association
Past President of the Wachusett Area Rotary Club
Former Board Member of the Massachusetts Funeral Directors Association

Rick is a proud graduate of Doherty Memorial High School and the New England Institute for Funeral Service of Boston, and also holds a Bachelor of Science Degree in Business Administration from Assumption College in Worcester.

"Learning about death afforded me the great opportunity of learning about life. My reverence for the human spirit allowed me to participate in all areas of funeral arrangements. I learned from my father, George Perlman, to participate in Taharah, to provide support and guidance on how a funeral is conducted and to treat family members and others with dignity and compassion when guiding them through their loss. I feel that this is the last act of human kindness."

From an early age of 14, Richy became a working member of Perlman Funeral Home in Worcester. Over 100 years of Jewish tradition continues to inspire Richy in a path that has been set before him by his grandfather and father. In 1914, his grandfather, Harry Jacob Perlman, established a guiding principle passed on to his father, "Consideration for the Living, Dedicated to Service". Richy continues to perpetuate this thought 100 years later. In 2014, Richy partnered with Miles Funeral Home and continues to serve as the local Jewish Funeral Director for Worcester and its' surrounding communities.

"I find it gratifying and rewarding to be able to help people in a way that most others cannot. Through attention to detail, I offer families a unique gift when they are experiencing the first steps of the grieving process."

Sam’s interest in the funeral service business was stirred when as a teenager he lost his grandmother. He knew then he wanted to dedicate his life to helping others in their grieving. With his expertise in restorative work, he continues to find satisfaction in helping others. Sam brings dignity and purpose to every task. Realizing you have only one chance to get it right, he respects how important the little things are.

Sam is a graduate of The New England Institute, Mount Ida, with a Bachelor of Science in Bereavement Studies. During his free time he enjoys music, playing the bass and spending time with his soul mate. He is an outdoor enthusiast who enjoys hiking and fishing at Comet Pond and Wachusett Reservoir. Furthermore, he is a gifted woodworker and holds a passion for landscaping.

"What I enjoy most is meeting and getting to know our families. My job allows me to meet people before their loss and to journey with them through the grief process in our support group. I get attached to people and am delighted to be the familiar face for them at Miles."

Maureen Monahan is gifted and passionate in helping families with advanced planning. Working with Maureen before facing an emotional loss allows a family to thoroughly explore the options for meaningful memorials. Maureen’s compassionate manner and keen awareness of the various products and possibilities for tributes provides families everything they need to prepare well for an eventual loss. Maureen is responsible for the Miles Funeral Home Advance Planning Program in addition to the Community Outreach Program.

Maureen is a graduate of Doherty Memorial High School and FINE Mortuary College in Norwood, MA. In her spare time Maureen enjoys gardening and working outside in the summer. She loves to be with family, especially her grandson.

"Being a Funeral Director is a calling and not just a career. I take pride in providing excellent service, empathy and compassion when serving families who have entrusted their loved ones in our care.”

Since 2005, Tim has been a vital team member at Miles Funeral Home. He previously worked for SCI, the M.A. Simard & Son Funeral Home as well as Pillsbury Funeral Home in the Brookfield's, Barre and Spencer. In 1993, Tim graduated from Mount Ida College with an Associate's Degree in Funeral Service and has been a licensed Embalmer and Funeral Director since.

With the utmost respect for our veterans, Tim has served as the Chairman of the East Brookfield Veteran’s Day Services since 1990 and in the past also served as Chairman for their Memorial Day exercises. He oversaw the reconstruction, and served as the Chairman of the town's Depot Square Veterans Memorial Park from its' inception. He is a member of the Quaboag Historical Society and a civilian member of the Vietnam Veterans of America Chapter 554. He resides in East Brookfield with his wife.

"I realize a family does not get a second chance to say good-bye to their loved one, and it is my responsibility to see to every exacting detail in the funeral process on behalf of the family."

Phil apprenticed at Miles over 40 years ago and recently returned to work with us, offering his expertise in the Eastern Orthodox tradition. Phil’s dedication to the funeral service industry in greater Worcester includes service at several area funeral homes. He believes strongly in a director handling as many details as possible to alleviate undue pressure on families. A director since 1967, Phil has studied the traditions, customs, practices and rituals of the Eastern Orthodox Church dating back for centuries. He has consulted and interviewed hierarchs of numerous Eastern Orthodox Jurisdictions throughout the United States and the Middle East. During this time, he amassed a wealth of experience regarding specific customs and traditions within the Eastern Orthodox Community.

Phil holds a Master’s Degree in Public Administration from Northeastern University, a Bachelor’s Degree from the American International College, Springfield, MA and is a graduate of New England Institute of Anatomy, Sanitary Science & Funeral Directing. Phil also graduated from Classical High School in Worcester, and Babson College with a degree in Nursing Home Administration.

In his spare time he travels, spends time with his family and volunteers at local community organizations.

"It has been my honor to serve countless families through difficult times with care for each individual’s needs."

The profession that Bob chose as a funeral director over 50 years ago continues to remind him that he made the right decision. Most valued are the friendships that those fifty years have bestowed on him. As a US Army veteran, he was selected as an Honor Guard on many funerals. This tribute to our Veterans tugs at his heart, and to this day when he hears taps, it still brings a tear to his eye. Bob spent over 30 years as owner of Pillsbury Funeral Homes in the Brookfields, Barre, and Spencer. He now enjoys being part of the Miles Team, where everyone is dedicated to excellent service. Over the years, Bob has served the area communities as:

Past President of the Rotary Club of the Brookfields
Trustee for North Brookfield Savings Bank (33 years)
Chairman of North Brookfield Housing Authority
Board Member of the MA Funeral Directors Association (2 Terms)
Member of the Barre American Legion Post #2

In his spare time, Bob is an avid golfer and enjoys hiking and biking. Most treasured is the time spent with his wife of 52 years, Barbara, his children, and fourteen grandchildren.

“I am both honored and humbled to be able to serve the families of this community that I have chosen to call home for my entire life. Being able to provide compassionate care and support at these most difficult times is both challenging and profoundly rewarding…”

Bruce joined the Miles team in 2015 after decades of a career in Human Resources and Operations Management. It was after serving the Worcester B’nai Brith Cemetery, first as a board member and eventually as it’s Executive Director, that Bruce began considering a fulltime career in Funeral Service.

Bruce is a member of Temple Emanuel Sinai in Worcester and is proud to have served on the boards of both of its predecessors, Temple Emanuel and Temple Sinai. Bruce also served on the Parks and Recreation Commission of the City of Worcester for several years, eventually as the Vice-Chair of the Commission.

Bruce is currently enrolled at American Academy McAllister Institute pursuing his degree in Funeral Service. Previously, Bruce attended Clark University, majoring in American Politics. In his spare time, Bruce is an accomplished weekly Challah baker and a passionate event photographer for several community Jewish organizations. Bruce resides in Worcester with his wife, Ellen, son, Danny and canine companion, Jasper who is part Jack Russell Terrier and part kangaroo.

"Growing up and working in our family business from the age of fourteen has enabled me to witness my parents commitment and dedication to serving our friends and neighbors throughout the community in their most difficult and trying times. As a team member, I am honored and humbled to be given this opportunity to continue our mission."

As a proud member of his family’s business, Ricky spends a great deal of time behind the scenes researching and implementing change to improve current systems. In addition, he works in assisting the office staff, leads and assists in marketing projects and helps with public relations. He mostly enjoys helping families through providing exceptional and individual service to each family we serve.

Ricky attended and is an active alumnus at St. John’s High School in Shrewsbury. A graduate of Providence College and Clark University’s MBA Program, he brings fresh insight to the funeral business. In his spare time Ricky enjoys travel, surfing and snowboarding. He delights in living life to the fullest.

"As a member of the Miles administrative team since the fall of 2000, I feel blessed to serve our families each day. I strive to provide each family excellent service with compassion and commitment."

On any given day, Robin provides a variety of behind-the-scenes services for families. In assisting the directors, she coordinates with the medical community to obtain and prepare death certificates as well as city and town clerks to obtain certified death certificates and permits, prepares checks for each funeral, arranges billing, answers phones, greets families, monitors email, and proofreads and submits obituaries to appropriate newspapers, along with a plethora of other responsibilities.

Away from the office, she enjoys time with her husband, Patrick, relaxing, kayaking, hiking and biking the rail trail, trips to the ocean and walks along the seashore. She is passionate about spending time with and making memories with her two adult daughters and five young grandchildren. Over the years, she has been actively involved in serving in her church. For the past 10 years, she has worked diligently raising funds for the March of Dimes annual Walk for Babies, where she has been recognized as the "Top Grandmother Walker" several years in a row.

“While working at Miles, I have discovered each day brings forth new and diverse challenges. Every family is unique and requires a different set of needs. I find it rewarding to respond and help each family individually and create a positive, meaningful impact during such a difficult time.”

Growing up a “Creamer” and living in Holden her entire life, as well as her father’s family being from town and her mother’s family from Princeton, Laura was familiar with Miles and their high standard of care for the families in the area. Before coming to Miles, Laura worked as a Preschool Teacher and a Product Management Specialist/Office Manager at an engineering and design firm. She graduated from Wachusett High School and Worcester State University with a degree in Health Sciences.

In her spare time, Laura enjoys spending time with her husband and two sons. All three are avid hockey players which keeps them busy driving most nights and weekends all over New England. In her down time from hockey, she enjoys travelling, especially on her annual trip to Florida to escape the cold winters, as well as camping in the warmer weather to spots all along the East Coast. Golf is another central sport in her family and she enjoys playing as much as possible, including playing in the Thursday night women’s league in Rutland.

She also has been a competitive member of the Holden Fire Department’s Woman Muster Team, competing in the Wachusett Muster League annual muster. Furthermore, she has volunteered in town with her son’s scout troops and as a Sunday School teacher at her church

"My greatest happiness is realizing that from the moment a person’s grieving begins, to their participation in our bereavement program, I have the chance to make their experience meaningful and peaceful."

Bev acts primarily as the Treasurer, Financial Manager and the Human Resource Manager. Supervising daily tasks including everything from advertising and daily financial operations to maintenance and grounds, Bev’s capacity to multi-task, coupled with a keen knowledge of the industry, provides families and staff with confidence, hope and assistance. With a penchant for running a business that is empathetic, Bev’s sole aspiration is to ensure that everyone has what they need, when they need it.

A summa cum laude graduate of Nichols College and an M.B.A. from Anna Maria College, Bev appreciates all aspects of management and funeral service. She is also a Notary Public, providing all services free of charge. When not at the office, she enjoys volunteering at the Wachusett Food Pantry, gardening, her two Shih Tzu puppies, the ocean and Cape Cod. Above all things Bev adores and is committed to her family. She is most proud in realizing the wonderful human beings her two children have become; her desired epitaph simply, "in life, she was most proud of her children."