Our Caring Staff

"Our family has been entrusted with and is committed to the continuation of upholding the highest standards and ideals offered in funeral service in Worcester County. Our dedicated care team of compassionate, attentive professionals are here to provide each family we serve with the opportunity to design a meaningful experience that expresses their wishes and creates an everlasting memorial to a life well lived."

Since his teen years, Rick has been caring for grieving families with unequaled personal and professional expertise. Having worked in every aspect of the funeral service business, he has acquired the experience and resources necessary to meet each family’s need. Rick leads his staff to go the extra mile and then some. Above all, Rick is devoted to providing every family a compassionate, caring and personalized experience.

Rick is active in many local civic and fraternal organizations and has served on several non-profit boards. He has been particularly active in senior organizations including the Holden Council on Aging, where he served for over 10 years as chairman during the building of the new senior center. He recently served a six-year term on the board of Elder Services of Worcester Area, Inc.

When not at the funeral home, you can find Rick working in the yard, spending time with his family or playing golf.

Other Affiliations:

Vice President of the Wachusett Area Chamber of Commerce
Treasurer of Holden's 250 Celebration Committee
Selected Independent Funeral Homes
National Funeral Directors Association
Past President of the Greater Worcester Funeral Directors Association
Past President of the Wachusett Area Rotary Club
Former Board Member of the Massachusetts Funeral Directors Association

Rick is a proud graduate of Doherty Memorial High School and the New England Institute for Funeral Service of Boston, and also holds a Bachelor of Science Degree in Business Administration from Assumption College in Worcester.

"Growing up and working in the family business from the age of fourteen enabled me to witness my parents’ dedication in serving members of the community. Experiencing the power of helping people during their most painful time, I am humbled by the opportunity to continue Miles’ healing mission. Every family has a story and it is our obligation to guide them through each step of the arrangement and commemoration process in a way that honors that story. The essence of the Miles experience is to offer expert, supportive assistance for memorializing a life well lived."

With a strong commitment to the Miles mission, in addition to providing premier funeral care, Ricky judiciously oversees day-to-day operations including staffing, long-term planning, the website and social media, and the many tasks that keep the funeral home running smoothly.

Ricky graduated from St. John’s High School, Providence College, Clark University’s MBA Program, and Fine Mortuary College where he was Salutatorian and earned the 2020 Leadership Award. He is an active member of the Worcester Regional Chamber of Commerce, Wachusett Area Chamber of Commerce and was recently accepted into The Leadership Academy for emerging leaders in the funeral industry, sponsored by Selected Independent Funeral Homes.

In his spare time, Ricky enjoys playing soccer, volunteering, surfing, snowboarding, playing music, spending time in Rhode Island and living life to the fullest.

Contact: [email protected]

"Learning about death gave me the best opportunity to learn about life. Funeral arranging helps me embrace a reverence for the human spirit. I learned from my father, George Perlman, to participate in Taharah, to provide support and guidance on how a funeral is conducted, and to treat family members and others with dignity and compassion when guiding them through loss.”

Richy became a working member of Perlman Funeral Home in Worcester at the age of fourteen. Over 100 years of Jewish tradition continues to inspire Richy on the path set by his father and grandfather. In 1914, his grandfather, Harry Jacob Perlman, established a guiding principle passed on to his father, "Consideration for the Living, Dedicated to Service". With a profound dedication to the Jewish Community, Richy continues to perpetuate this philosophy. In 2014, Richy partnered with Miles Funeral Home where he continues to serve as a local Jewish Funeral Director for Worcester and surrounding communities.

"It is gratifying and rewarding to help people in a way that most others cannot. Through attention to detail, I offer families a unique gift as they take their first steps in the grieving process."

Sam’s interest in the funeral service business was stirred as a teenager when he lost his grandmother and realized he wanted to dedicate his life to helping the bereaved. With an expertise in restorative work, Sam offers a very special gift to families. Recognizing that you have only one chance to get it right, Sam’s brings dignity, purpose and precision to every task.

Sam is a graduate of The New England Institute, Mount Ida, with a Bachelor of Science in Bereavement Studies. During his free time he enjoys music, playing the bass and spending time with his family.

Email: [email protected]

“One of the most rewarding feelings is knowing I have helped families plan thoughtful, personal and meaningful funeral arrangements in advance, either for themself, family members, or a friend. It provides them a sense of accomplishment knowing that they are not leaving loved ones with this very personal task. I am honored to guide them through it.”

As a certified and skilled advanced funeral planner, Amber guides families through the process, including education on prefunding in order to protect assets for Medicaid qualification, or simply because they want to spare loved ones the emotional and financial burden. As a former at-need funeral director, Amber knows firsthand the value and importance of pre-arrangements. “It’s much easier on family members when they are certain that their loved one is honored exactly as they have chosen.”

Amber is a graduate of New England Institute of Funeral Service, earned a bachelor’s degree from Worcester State University, and a master’s degree from Cambridge College. In her spare time, she enjoys hiking, paddle boarding, and wakeboarding with her husband and two college-aged daughters, and spending time with her two beloved Italian greyhounds.

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"What I most enjoy is meeting and getting to know families and journeying with them through the grief process. I am grateful to be a familiar face for them at Miles."

After 30 years working in educational travel, Maureen began a second career in funeral service after her parents died within weeks of each other and a funeral director inspired her with these words: “I do this to help the person left behind and it is very rewarding.” After this remark, funeral service was the only thing Maureen wanted to do, and so she simultaneously retained her fulltime job, apprenticed through working part time at Miles, and studied full-time to become a funeral director.

Maureen’s compassionate manner and keen knowledge of the various products and possibilities for tributes provide families everything they need to prepare a beautiful memorial for their loved one. Maureen has both the heart and skill to embrace people facing loss through addiction.

Maureen is a graduate of Doherty Memorial High School in Worcester and FINE Mortuary College in Norwood, MA. In her spare time she enjoys family get-togethers, hiking, walking, and spending time with her grandchildren.

"Being a Funeral Director is not a career, it is a calling. I take pride in providing excellent service, empathy and compassion to families who have entrusted their loved ones to our care.”

Tim has been a vital team member at Miles Funeral Home since 2005, bringing a wide range of skills and connections. With deep respect for veterans, Tim has been the Chairman of the East Brookfield Veteran’s Day Services for more than 30 years as well as serving as Chairman for their Memorial Day exercises. From its inception, Tim served as the Chair of the town's Depot Square Veterans Memorial Park and oversaw its reconstruction.

Tim graduated from Mount Ida College with an associate degree in Funeral Service in 1993 and began his work as a licensed Embalmer and Funeral Director. He previously worked for SCI, the M.A. Simard & Son Funeral Home and Pillsbury Funeral Home in the Brookfield's, Barre and Spencer.

He is a member of the Quaboag Historical Society and a civilian member of the Vietnam Veterans of America Chapter 554. He resides with his wife in East Brookfield.

“I am both honored and humbled to be able to serve the families of this community that I have chosen to call home for my entire life. Being able to provide compassionate care and support at these most difficult times is both challenging and profoundly rewarding…”

It was after serving the Worcester B’nai Brith Cemetery, first as a board member and eventually as its Executive Director, that Bruce began considering a full-time career in Funeral Service. He joined the Miles team in 2015 after a long career in Human Resources and Operations Management.

Bruce is a member of Congregation Beth Israel in Worcester and serves on its Board of Directors. He is also a long-time member of Temple Emanuel Sinai in Worcester, having served on the boards of both of its predecessors, Temple Emanuel and Temple Sinai. He serves on the Board of Directors of the Jewish Healthcare Center and Eisenberg Assisted Living Residence and the Advisory Committee of the Worcester Jewish Cemetery Improvement Association of the Jewish Federation of Central Massachusetts.

Bruce received a degree in funeral service at the American Academy McAllister Institute. Previously, he attended Clark University, majoring in American Politics. Bruce is an accomplished weekly Challah baker and a passionate event photographer for several Jewish community organizations. He resides in Worcester with his wife, Ellen, son, Danny and canine companion, Jasper who is part Jack Russell Terrier and part kangaroo.

Email: [email protected]

"I realize a family does not get a second chance to say good-bye to their loved one, and it is my responsibility to see to every exacting detail in the funeral process on behalf of the family."

Phil apprenticed at Miles over 40 years ago and returned to offer us his expertise in the Eastern Orthodox tradition. His dedication to the funeral service industry in greater Worcester includes service at several area funeral homes. A director since 1967, Phil has studied the traditions, customs, practices and rituals of the Eastern Orthodox Church dating back for centuries. He has consulted with hierarchs of numerous Eastern Orthodox Jurisdictions throughout the United States and the Middle East, amassing a wealth of experience regarding customs and traditions within the Eastern Orthodox Community.

Phil holds a master’s degree in Public Administration from Northeastern University, a bachelor’s degree from the American International College, Springfield, MA and is a graduate of New England Institute of Anatomy, Sanitary Science & Funeral Directing. Phil graduated from Classical High School in Worcester, and Babson College with a degree in Nursing Home Administration.

In his spare time he travels, spends time with his family and volunteers at local community organizations.

Ron graduated from New England Institute and became a licensed funeral director in 1958. He owned and operated Johnson Funeral Home on Lincoln St. in Worcester for over 20 years. After many years working as a funeral director at various funeral homes, Ron decided to call Miles his home.

Ron, a pillar in the Greater Worcester Armenian Community, received a prestigious award for 60 years of service to the Armenian community of the Holy Trinity Armenian Apostolic Church in Worcester. Ron served as Selectman for the Town of Paxton, member of the Board of Health, Cable Commission and Paxton Cemetery Commission. He was one of the cooperators of the Worcester County Drug Collation and the Worcester County Mental Health Association.

Ron is a member of the Morning Star Lodge of Masons, a 32-Degree Scottish Rite Mason and a member of Aleppo Temple. He is a, member and past president of the Paxton Lion's Club, past president and treasurer of the Odin Club of Worcester, member and past president of the Wachusett Booster Club, and a member of the Board of Directors of the Nordic Heritage Club.

"Nothing completes me more than knowing that I have made a meaningful difference on what is possibly someone's worst day. The bond between a funeral director and the people we serve is one of the purest I have ever encountered."

Anaili Diane became enthusiastic about mortuary sciences after accepting a part-time position at a local funeral home while still in college. It was there she witnessed the relationships between funeral directors and families and their loved ones. This helped her realize she wanted to give the same comfort to others. She subsequently attended and graduated from Commonwealth Mortuary Institute, becoming a licensed Funeral Director and Embalmer.

Originally from Rochester, NY, Anaili grew up in Fort Worth, Texas, where she attended Green B. Trimble Technical High School. She attended Texas A&M University, receiving a bachelor’s degree in Entomology.
In her spare time she enjoys cooking, baking, tennis, hiking and volunteering. Anaili is a board member with Montachusett Literacy Volunteers and active with area hospice organizations.

“Every person has a story; each story teaches me something valuable that enriches my humanity.”

As Director of Community Education, Pam offers workshops and seminars on a variety of topics related to death, dying and after-life care. She offers opportunities virtually and in-person in educational settings, corporate environments, churches, senior groups, and other community/civic organizations. Whatever the topic she strives to support personal and professional growth around the topics of death, memorialization and grief work.

Pam is an interfaith minister serving those who identify as spiritual but not religious. She has devoted many years to end of life chaplaincy, helping people to heal and prepare for death. The essence of her work is in hearing, affirming, and honoring each life. Pam brings people’s stories to life through her avocation as a legacy writer.

Pam received her B.A. in English with a concentration in writing from Worcester State University, an M.A. in Theology from Assumption University and was ordained at One Spirit Interfaith Seminary in New York City.

Pam enjoys hiking, kayaking, golf, cooking, reading, writing, and the casual company of friends.

Email: [email protected]

“I am humbled and in awe of the strength of the human spirit in the face of loss where an indescribable sacred space emerges. I have a deep calling to hold and create that space for however a family wishes to begin their healing journey.”

Dalilah’s beloved grandfather, Leroy Riley, was her predecessor at Miles. She is grateful for the opportunity to accept this lineage with the most skilled and compassionate care team as she apprentices at Miles.

Dalilah graduated from UMASS Boston with a B.A. in Theatre Arts and was a member of the Screen Actors Guild having worked in commercials and film in Los Angeles. She practices restorative modalities as a certified yoga and mindfulness instructor and is a certified End-of-Life Doula, completing her training with the VNA’s hospice team. A student at FINE Mortuary College, her heart is invested in learning and providing a range of death care options to support families.

Dalilah’s enjoys camping, cooking, and painting with her three children and treasured friends and family.

“My life’s experiences prepared me perfectly for the role of creating personal tributes for families. Whether a video montage, prayer card or memorial candle, I appreciate the significance of these treasures for grieving families. I take great care and tremendous pride in my tribute duties, because I am creating a lifetime memory.”

Donna knows more than most, what a vital role Miles plays in the lives and hearts of those we serve. Donna and her family tragically lost their 7-year-old daughter Kaitlyn to a rare form of pediatric cancer. During the most trying time of her life, Donna and her family witnessed first-hand the kind and compassionate care of the Miles professionals who assisted her and her family during their most difficult hours. Donna joined the Miles support staff in 2019 and spends a majority of her time creating memorable tributes to honor loved ones.

Donna continues to honor Kaitlyn’s legacy through passionate volunteerism with the Make A Wish Foundation of MA & RI and The Jimmy Fund of Dana Farber Cancer Institute.

Donna’s enjoys spending time with her husband and two daughters and she can be found on a soccer field, cheering her children on, capturing photos them and their teammates. When not in her adopted town of Holden, Donna can be found enjoying the beaches of Hutchinson Island, FL, Cape May, NJ or Cape Cod.

“I have always been interested in the funeral business and am happy to be working at Miles because their philosophy mirrors mine, believing that we should customize, not standardize the consumer experience. Each role is important to creating the best experience we can for our families.”

Ariana joined the Miles family with an ardent desire to work in the funeral industry and a strong belief that Miles does it right. Whether contacting doctors or town officials about death certificates, working with co-workers and families on tributes, welcoming people who come to the door, or answering the phone, Ariana believes every aspect of her daily work is essential.

Ariana received both her Bachelor of Science degree in Advertising & Marketing Communications and her MBA from Johnson & Wales University in Rhode Island.

When not at work you can find Ariana at the gym, snowboarding, or hiking. She loves to travel and has been to Europe, Hawaii, and the Middle East.

"My greatest happiness is realizing that from the moment a person’s grieving begins to their participation in our bereavement program, I have a chance to make their experience meaningful and peaceful."

As treasurer and business manager at Miles, Bev oversees finances and human resources and supervises daily tasks including advertising, daily financial operations, maintenance and grounds. Her capacity to multi-task coupled with a keen knowledge of the industry offers families and staff assistance with confidence and hope. With a desire to run a business that is both empathetic and efficient, Bev’s sole aspiration is to ensure that everyone has what they need, when they need it.

Bev received her undergraduate degree in Business Administration at Nichols College and an MBA. from Anna Maria College preparing her for all aspects of management. She is also a Notary Public, providing all services free of charge.

When not at the office, she enjoys volunteering at the Wachusett Food Pantry, gardening, her Shih Tzu puppies, the ocean and Cape Cod. Above all things Bev is committed to her family. She is full of pride in realizing the wonderful human beings her two children have become; her desired epitaph simply, "In life, she was most proud of her children."