What would we do without them???

Miles Funeral Home is blessed with highly trained, compassionate Funeral Directors, who we featured in our last blog to celebrate National Funeral Directors Day. Like event planners,, Funeral Directors excel at pulling all the details together to ensure a meaningful tribute of a person’s life. But they don’t work alone; behind every good funeral director is a team of professionals who also deserve a day to honor and celebrate their work. Today’s blog introduces and celebrates the team of workers that support our funeral directors.

Miles has an exceptional office staff who do everything from answering a family’s first call to creating the perfect video that lovingly tells a person’s story. With compassion and concern for grievers and a proclivity for detail, our three-person office team follows through with a plethora of paper work such as filing death certificates, burial and cremation documentation, and making financial payments to vendors. However, one of their most treasured specialties is personalized memorial tributes such as programs, videos, candles, and ancillary items used for the visitation or service. What is notable about the Miles support office staff is their superb teamwork.

Another group of workers that make the Miles experience a caring one are the part-timers whose job includes going to homes, facilities and hospitals to bring people into our care. These same workers are the people who greet guests for visitation and funeral services, and who make the transportation to burial sites run smoothly. They help park your car, hold an umbrella for you, open the doors for you, transport flowers after the service, make sure you have water and tissues, or supply that unanticipated item you need like an eyeglass kit to fix your glasses.

A very special group of staff are those who prepare our loved ones for viewing and visitation. These include embalmers and cosmetologists. This specialist area is not often thought about but is regularly lauded by families for whom the final good-bye is made easily because of the staff’s care and technical preparation skills. Funeral homes also work with a number of ancillary contracted people such as musicians, ministers, restaurant venues, groundskeepers, and florists. Miles has developed a solid relationship with a wide array of people helping the team prepare and implement a flawless, meaningful remembrance for each person we serve.

While our families do not see the behind-the-scenes work of the support staff, they do remark on how well everything came together for their loved one’s funeral. It’s rather simple: teamwork and compassion have made Miles the number one funeral home in Central Massachusetts. With empathy, we make our home your own when you need it, a home filled with people whose expertise, attention to detail, and thoughtfulness permeate every task. We recognize and honor that none of it could happen without a whole lot of people and teamwork. So we live by the African proverb: “If you want to go fast, go alone. If you want to go far, go together.”

Today we honor and thank the support staff of Miles Funeral Home.